1. Return Policy

To initiate a return, please visit: Return & Exchange Portal

A ₹250 return pickup fee will be deducted from the refund value Items returned with missing tags, a broken return ribbon seal, or signs of wear/use will not be accepted Once received, products are inspected within 2 business days and the amount will be store credited! Return Will be eligible for store credit only, subject to return eligibility and quality checks

2. Custom & Made-to-Order Items

Due to the bespoke nature of our couture, made-to-order, or custom-tailored garments, these items are final sale and are not eligible for returns, refunds, or exchanges. If you have concerns about the fit of your custom garment, please contact our team for assistance with alterations.

3. Refunds

Once the returned product is received and approved, refunds are initiated within 5–7 business days Store Credit may take a few hours to reflect in your Lea account after processing

4. Exchanges

Exchanges are only applicable if customer is facing any fitting issues, Or if customer isn’t satisfied with the product, within a period of 2 days from the date of receiving the product.

• Both size exchange and product exchange/refund options are available (T&C applied).
• Make sure you keep the product in its original packaging with tags and labels intact.
• In the interest of hygiene, we may refuse an exchange if it is evident that the item has been worn or washed. This will be confirmed by our Customer Experience Team.
• The exchange product will be shipped after the pickup has been completed.

5. Return Shipping

To return your product, please submit a request through our customer support. Unless the item is defective or we made an error in shipment, customers are responsible for paying their own shipping costs for returning items.

6. Clearance Exchange/Return

Items purchased under any kind of discount will not be eligible for Exchanges or Returns.

7. POLICY ABUSE & FINAL DECISION

All returns and exchanges are subject to final approval after inspection Alora reserves the right to:

• Reject returns that fail quality checks.
• Restrict future returns in cases of excessive or suspicious activity. Decisions taken by Alora shall be final and binding.

8. INTERNATIONAL ORDERS

Free returns or exchanges are not available for international orders International customers may:

• Request a return by paying for the return shipping charges.
• Request an exchange by paying for both the return shipping and re-shipping charges.
• Refunds for international orders are issued as store credit only.
• Shipping charges, duties, and taxes are non-refundable.
• International clearance sale items are not eligible for return or exchange.